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Find answers to common questions about appointments, insurance, treatments, billing, and patient care. If you don’t find the information you’re looking for, please contact our office.

How to Activate OnPatient Portal ?

How do I activate my OnPatient account? | DrChrono by EverHealth 

Families Using OnPatient | DrChrono by EverHealth 

Connect Your OnPatient Account to Multiple Providers | DrChrono by EverHealth

Option 1:

How to Make Payments in Onpatient for DrChrono Payments | DrChrono by EverHealth   

You can conveniently pay your balance through the OnPatient portal. 

  1. Log in to your OnPatient account. 
  2. Select Billing from the menu. 
  3. Review your outstanding balance or statement. 
  4. Click Pay or Make a Payment. 
  5. Choose a saved payment method or enter a new credit or debit card. 
  6. Enter the payment amount and submit your payment. 

Option 2:

If you receive a text message or email from us, you can securely pay your balance online using the included payment link. 

  1. Open the text message or email. 
  2. Click the secure payment link. 
  3. Review your account balance and payment details. 
  4. Enter your credit or debit card information, or select a saved payment method if available. 
  5. Submit your payment and save your confirmation for your records. 

Payment links are secure and provide a convenient way to view your balance and make a payment without logging into the patient portal. 

If you have any questions about your balance or need assistance with your account, please contact our Business Office at extension 7026. We’re happy to help. 

Self-Pay Appointment Costs & Administrative Fees 

Self-Pay Appointment Fees 

  • Initial Comprehensive Psychiatric Evaluation: $300 
  • Follow-Up Medication Management Appointment: $180 
  • Therapy Appointment: $125 

Administrative Fees 

  • Printed Medical Records: $25 
  • Emotional Support Animal (ESA) Letter: $100 (upon provider approval) 
  • FMLA or Accommodation Forms: $100 (upon provider approval) 
  • Proof of Care Letter: $100 (upon provider approval) 
  • Urine Drug Screen (UDS): $25 
  • No-Show or Same-Day Cancellation Fee: $100 

 

Please note: 

Requests for ESA letters, FMLA or accommodation forms, and Proof of Care letters are reviewed on a case-by-case basis and are completed only if approved by your treating provider. 

How to Submit Medication Refill Request ?

To request a medication refill, please send a message directly to your provider through the OnPatient portal at least 3–5 business days before you run out of medication. Because the portal is connected to your medical chart, it is the most streamlined and efficient way to reach your provider. You may also message our office through Weave at 469.777.4691. Please note that refills may be delayed if you are due for a follow-up appointment, have not been seen as recommended, or are not current with any required urine drug screenings. Keeping your appointments and screenings up to date will help ensure a smoother refill process. 

To request a copy of your medical records, please call our office and ask a staff member to send you a Release of Information (ROI) form. If you are requesting the records for yourself, the ROI must list you as the authorized recipient, as the completed form serves as your official records request. If the records are being sent to another provider, facility, attorney, or organization, please include the full name of the receiving entity, along with the appropriate phone and fax numbers. Please note that paper copies of medical records are subject to a $25 fee.